Last Updated: 6 June 2019.
Your privacy is important to us. This Privacy Policy is where we explain to you what
personal information is collected when you visit our site, how it is collected, how we may
use that information, where we store it, how long we store it for, and how we protect it.
We will also explain your rights in relation to your personal information.
Please read the following carefully to understand our views and practices regarding your
personal information and how we may collect it and treat it.
For convenience, we have divided our data protection policies into three separate pages:
1. Our Privacy Policy
This policy explains generally how we collect, use, store, and protect your
personal information when you visit our site and when you become a customer of
EURO SYSTEMS.
2. Our Cookie Policy
Our Cookie Policy is available here https://euro-systems.co.uk/policies/ and
explains more about how we may collect personal information about you via
cookies (it also explains what cookies are).
3. Our Retention Policy
You can find out how long we may hold onto your personal information
https://euro-systems.co.uk/policies/
If you have any questions please do not hesitate to contact us at enquiries@euro-systems.co.uk or, if you prefer to call or write to us, then you can find our contact details
at the bottom of this page.
We are Euro Systems (Scotland) Limited. We are registered in Scotland as a limited
company. Our registered No. is SC360587 and our head office is at 7000 Academy Park,
Gower Street, Glasgow G51 1PR. But, for the purposes of this Privacy Policy, it’s just
easier if we refer to ourselves as “we”.
This Privacy Policy applies to our site, www.Euro Systems-ltd.com and any other
services that we may provide to you through our site or when you engage us to provide
services (we’ll just call these “our services” for short).
In the context of this Privacy Policy “personal information” means information which,
on its own or in combination with other information, can be used to identify you, in
particular by reference to an identifier such as your name, your address, or location data.
Provided that you consent to us collecting your personal information when you visit our
site then this Privacy Policy will govern how we may use that personal information.
Because we are a company located in Scotland the personal information that you give
us or that we collect from you will be held under Scottish data protection legislation (but
we’ll just refer to this as “the legislation”). The legislation requires that we tell you that
we are a data controller for your personal information or, in other words, we determine
the purposes for which and the manner in which any of your personal information are, or
are to be, processed by us.
When you visit our site you should see a pop-up at the top of your screen directing you
to this Privacy Policy and our Cookie Policy.
By clicking or selecting the “I Agree” button that appears in the pop-up then you are
demonstrating to us that you are freely giving us informed and specific consent for us to
collect and process your personal information for the purposes specified in this Privacy
Policy and you are accepting and consenting to the practices described.
If you do not click or select the “I Agree” button that appears in the pop-up at the top of
your screen then we will endeavour to not collect your personal information – this is
subject to the caveat below.
If you do not see a pop-up on your screen then you may have already accepted our
Privacy Policy and our Cookie Policy. You may also be using a pop-up blocker or similar
tools that may prevent this policy from being brought to your attention. Please ensure
that any pop-up blockers are disabled when you use our site. We cannot be held liable
to you if you use pop-up blocks or similar tools that prevent us from complying with our
obligations under the legislation.
Caveat: Even if you do not click or select the “I Agree” button there is still some
information that we may automatically collect about you – this normally isn’t personal
information but rather technical information sent by your device and used to connect your
computer, tablet, or mobile device to the Internet, including your browser type and
version, the time when you visit our site, your time zone setting, certain browser plug-in
types and versions, operating system and platform. This type of information is sent by
you to our site automatically and it isn’t something that we can prevent. We only use this
information to administer our site including troubleshooting, load testing, traffic
throughput, data analysis, performance testing, and for anonymised research and
statistics purposes that we only use internally.
We will only hold your personal information as detailed in our Retention Policy.
If you consent to us collecting your personal information then we may process the
following data about you:
Information you give to us:
You may give us personal information about you by filling in forms on our site or by
corresponding with us by phone, e-mail or otherwise. This includes information you may
provide to us when you register to use our site, subscribe to our services, search our
site, participate in any discussion boards or other social media functions on our site,
enter a competition, promotion or survey, and when you report a problem with our site.
The information you give us may include:
– Your name;
– Address;
– E-mail address;
– Phone number;
– IP address;
– Financial and credit card information;
– Personal description; and
– Photographs and/or videos.
Information we collect about you:
When you visit our site we may collect information about you, including which pages you
have visited (including date and time) which services and pages you viewed or searched
for, page response times, download errors, files downloaded, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and
methods used to browse away from a page and any phone number used to call our
customer service number.
The purpose of this information is to allow us to administer our site and for internal
operations, including troubleshooting, data analysis, testing, research, improving our site
to ensure that content is presented in the most effective manner for you and for your
computer, and as part of our efforts to keep our site safe and secure.
Information we receive from other sources:
Data collected from any of the other sites we operate may be shared internally and
combined with data collected on this site. We are also working closely with third parties
(including, for example, sub-contractors in technical, payment and delivery services,
analytics providers, search information providers, and credit reference agencies) and
may receive information about you from them.
Information you may pass to third-parties outside our control:
On many of the pages on our site you will see ‘social buttons’. These enable you to share
or bookmark pages on our site. These may include buttons for: Twitter, Google+,
Pinterest, Facebook or other social features.
In order for us to implement these buttons on our site and connect them to the relevant
social networks and external sites, there are scripts that are executed from domains
owned by third-parties and outside of our control.
You should be aware that these sites are likely to be collecting information about what
you are doing all around the Internet, including on our site. So if you click on any of these
buttons, these sites will be registering that action and may use that information. In some
cases these sites will be registering the fact that you are visiting our site, and the specific
pages you are on, even if you don’t click on the button but are already or automatically
logged into their services, like Google and Facebook.
We recommend that you check the respective policies of each of these sites to see how
exactly they use your personal information and to find out how to opt out, or delete, such
personal information.
When you give us your personal information then we may use it to:
1. Carry out our obligations from any contracts entered into between you and us and
to provide you with information that you request from us.
2. Provide you with information about our company and the services we provide.
3. Ensure that content from our site is presented in the most effective manner for
you and for your computer.
If you provide us with your e-mail, telephone or mobile number then we may contact you
by these electronic means (e-mail or SMS). However, we will not use your personal
information for marketing purposes without your express consent.
If you do not wish to receive any information by electronic means then please get in touch
with us.
If you opt-in to receive information about us then, depending on what personal
information we hold about you, we may decide to contact you via:
– E-mail;
– SMS;
– Telephone or
– Post.
You may opt-in to receive general information about EURO SYSTEMS or we may ask
you to opt-in on a case by case basis.
We will do our best to let you know what method or methods of communication we will
use. Don’t forget, you can always opt-out from receiving communications from us after
you have opted-in or you can tell us that you only want to receive communications in a
particular manner, or about a particular service that we provide. Depending on the type
of campaign we might give you the ability to select how you would like to be contacted
but this might not always be possible due to technical issues.
If you opt-in to receive communication then we may need to pass your personal
information to select third parties who are responsible for facilitating communication with
you on our behalf. For example, we may need to pass some of your personal details if
you wish to be contacted via SMS because we need to partner with a third party business
to provide us with this ability.
If you have opted-in to receive communications from us, however you are then contacted
by another organisation this might be because we are using that organisation or service
on a one-off basis – in which case, we will let you know. If you are unsure then please
get in touch with us.
The purpose of opting into receiving communications from us is to help us better
understand you, engage with you, share details about the company, and to assist us in
providing the types of communications that you wish to receive from us. We will not
knowingly sell your personal information for marketing purposes or pass your personal
information to third parties.
If you are receiving communications from us in error or you have opted-out then please
get in touch with us and we apologise for any inconvenience caused.
We may share your personal information with any member of our group, which means
our subsidiaries, our ultimate holding company and its subsidiaries. The reason for this
is that different parts of the company are responsible for different functions within the
business and we need to be able to freely pass your personal information within these
various units for operational efficiency.
Although we may share your personal information within members of our group, this does
not mean that we will use it for advertising or marketing purposes. Unless you opt-in to
receive marketing communication we will not contact you unless it is necessary for us to
get in touch with you. For example, we may need to get in touch with you if you asked
us to provide you with further information about our services.
Please remember that our Cookies Policy covers matters such as using your personal
information for analytics purposes.
In some cases we may disclose information about you with select third-parties:
– We may anonymise and aggregate your information with other users (for example,
we may track that 500 men aged under 20 have clicked on a specific page on our
site on any given day). We may use such aggregate and anonymised information
to help reach a particular target audience or understand who uses our site.
– Credit reference agencies for the purpose of assessing your credit score where
this is a condition of us entering into a contract with you or providing you with
services.
– Debt collection agencies where you have breached a condition of any contract
entered between us and you.
– If we or substantially all of our assets are acquired by a third party, in which case
personal information held by us about you may be one of the transferred assets.
– If we are under a duty to disclose or share your personal information in order to
comply with any legal obligation, or in order to enforce any agreements with you,
or to protect our rights, property, or safety of our employees, or others.
The personal information that we collect from you will be stored within the United
Kingdom. We will not knowingly transfer your personal information outside of the
European Economic Area. Where it may be necessary for us to transfer your personal
information outside of the European Economic Area we will get in touch with us and seek
your consent.
All personal information you provide to us is stored on our secure servers. Any online
payment transactions will be encrypted using Secure Socket Layer/Transport Layer
technology. Where we have given you (or where you have chosen) a password which
enables you to access certain parts of our site, you are responsible for keeping this
password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the Internet is not completely secure.
Although we will do our best to protect your personal information, we cannot guarantee
the security of your data transmitted from our site and any transmission is at your own
risk. Once we have received your personal information, we will use strict procedures and
security features to try to prevent unauthorised access. We apply a ‘Privacy by Design’
approach to protecting your personal information in order to promote privacy and data
protection compliance from the start.
You have the right to ask us not to process your personal information or to restrict the
purposes for which we may process your personal information. However, if you have an
account with us on our site and you withdraw your consent then we reserve the right to
suspend or terminate your access to certain parts of our site.
You can exercise your right to prevent processing of your personal information by not
selecting or clicking on the “I Agree” button when you visit our site or when you login or
create an account on our site.
You can also exercise your right at any time by contacting us. If you consented to us
collecting and/or processing your personal information but you change your mind then
you can get in touch with us about erasing the personal information we hold about you.
Please be aware that, even if we receive a request from you to delete your personal
information, it may be that we cannot entirely remove all of your personal information.
This is usually because we have a legitimate interest to hold onto some of that personal
information, for example, if you have an ongoing contract with us, there are outstanding
payments due by you to us, or we have a legal obligation to retain some or all of your
personal information – but we’ll let you know.
The legislation gives you the right to access a copy of the personal information that we
hold about you.
In order to request a copy you need to submit a request – details on how to get in touch
can be found at the bottom of this page. However, please remember that certain types
of data cannot be disclosed to you as part of your request. For example, we cannot
disclose information to you which identifies another individual or information that may be
subject to legal professional privilege. In many cases we may be required to redact some
of the documentation that you receive in order to comply with the legislation.
Additionally, we can’t just release your personal information to anyone. We can only
release your personal information to you or an authorised third party who can
demonstrate that you consented to have your personal information released – this is a
legal requirement. Therefore, it is important for us to ensure that we confirm your identity
before we can release any personal information.
If you send us a request to provide you with a copy of your personal information then we
may ask you to provide some identification. We may ask you to provide a copy of your
current and valid passport and/or driving license plus a utility bill (that is no more than 3
months old) and has your current address. We may also ask you to visit one of our offices
or obtain a solicitors or notary publics’ confirmation of your identification.
All of this might sound very onerous but please understand that we have an obligation to
protect your personal information and we need to be certain that it is being released to
the right person.
If you do not consent to us collecting your personal information then we cannot guarantee
the full functionality of our site and cannot be held responsible or liable to you for any
reduction or restriction in access to our site or any of our other services.
Our site may, from time to time, contain links to and from the sites of our partners and
affiliates. If you follow a link to any of these sites, please note that these sites have their
own privacy and cookie policies and that we do not accept any responsibility or liability
for these policies. Please check these policies before you submit any personal
information to these sites.
Depending on how you engage with us it may be necessary for us to store your personal
information for shorter or longer periods of time. Either way, we will only store your
personal information for a legitimate and lawful reason. Whilst this policy relates to our
initial contact with you, if you become a customer of the company, then you will be bound
by the terms of additional policies that specifically relate to how we may use your
personal information. This will be explained within our terms of business.
You can find details on how long we may hold onto your personal information on our
Retention Policy.
We may need to change this Privacy Policy if it’s necessary for legal reasons or to reflect
changes to our site and services. In any case, the provisions of this Privacy Policy may
be changed without prejudice to your rights. When we change our Privacy Policy we will
make the updated Privacy Policy available on our site and we will also update the “Last
Updated” date.
Once we change our Privacy Policy, it will become legally binding on you 30 days after
we post it on our site. During that period you’re welcome to contact us if you have
questions about the changes.
If you don’t agree with our changes to the Privacy Policy (regardless of whether you get
in touch with us) then unfortunately we may need to restrict or limit your use of the parts
of our site that require your personal information in order for us to deliver our services to
you. We’re sorry we have to say that, but we hope you’ll appreciate that in order for
certain parts of our site to work properly and in order for us to identify you in connection
with our services we need to have everyone using our site and our services under the
same rules instead of different people having different rules – that’s why we encourage
you to get in touch with us if you have queries.
This Privacy Policy was prepared with brevity and clarity in mind. It does not provide
exhaustive detail of all aspects of our collection and use of your personal information.
However, we are happy to provide additional information or explanation needed.
If you have any questions, comments or requests regarding our Privacy Policy then
please do not hesitate to get in touch with us. To make things easier for both of us we
would appreciate it if your queries were addressed to:
Data Privacy Manager
Euro Systems (Scotland) Limited
7000 Academy Park, Gower Street,
Glasgow G51 1PR
or
enquiries@euro-systems.co.uk
or
Telephone: 0141 445 7980
If you are not satisfied with the way that we have handled any of your requests or queries
relating to our use of your personal data then you can contact the Information
Commissioner’s Office at www.ico.org.uk. The Information Commissioner’s Office is the
statutory body responsible for overseeing data protection legislation and law in the United
Kingdom
Get in touch and a member of our team will get back to you as soon as possible:
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