AN IT PROVIDER YOU CAN TRUST
Our motto is Technology spoken in your language, which means we work with full transparency to make sure you understand what is best for your IT needs, and why we do what we do.
We have over a decade of experience in the IT sector, and a long-standing track record providing businesses with tailored managed IT services and support.
We differ from our competitors because we focus on finding true value-for-money IT solutions for our customers, based on specific business needs.
We build lasting relationships with clients, and we are proud of our very high rates of customer satisfaction and customer retention. With a highly reactive support team, we make sure to always go the extra mile to deliver firs-time fix rate and constantly exceed customer expectations.
We believe the journey of finding and appointing an IT partner should be straightforward and completely focused on the customer’s needs.
We make it simple for businesses: We listen to your needs and objectives, we discuss your budgets, and we make sure to put forward recommendations as appropriate to help you achieve your goals.
We have years of experience working as the trusted IT partner for over 350 customers. In the way, we have learned to focus on some simple steps to help each and every customer to get set up for success.
Take a look at our customer onboarding journey below.
CUSTOMER JOURNEY
We like to offer a first step in the process with a no-obligation consultation with you, to learn about your business, and talk about your needs.
Understanding your priorities is key to put forward the right solutions and the appropriate level of IT support.
It may be that your company is considering moving from their existing IT service provider to a new one. In this case, it’s important to find out the reasons for switching, so that we can accommodate and deliver.
CUSTOMER JOURNEY
As part of the initial talks, we talk about your existing systems and infrastructure, so that you can let us know more about your specific processes, applications, and IT systems.
Then, we can better assess your current setup and provide relevant advice. Whether you are looking to upgrade part of your IT setup or looking for recommendations, we will work closely with you to discuss the best solutions, based on your budget and business objectives.
CUSTOMER JOURNEY
Once we understand your business objectives and have a clear idea of your current setup, we provide you with initial recommendations, tailored to your needs.
As part of the process, we discuss your budget to make sure any solutions recommended are in line with your expectations, and we combine our expertise to suggest the best way forward.
Initial advice can vary, from ways to make the most of your current setup, to different upgrades for enhanced IT security and productivity, or an accelerated plan for bringing your business up to speed with the right technology.
Straight talking and flexible thinking are some of our core values. We make sure that you fully understand our quote and proposal and why a certain approach may be appropriate for you.
CUSTOMER JOURNEY
If you are signing up for an IT support contract, you will receive a quote with your service level proposal. When you are happy to proceed, you will receive our welcome pack and signed Service Level Agreement (SLA) with all the details you need.
We welcome every customer with the attention they deserve. A dedicated Account Manager is appointed to look after you, making it easy to have a single point of contact, and giving you the confidence that you need from your trusted IT partner.
Our support team will be on hand to assist you at any time if you need technical assistance.
Once you join us, you can sit and relax, knowing that your IT is in the best hands.
Get in touch and a member of our team will get back to you as soon as possible:
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