BUSINESS TRANSFORMATION
Businesses in Scotland, as well as in most countries around the world, may look to outsource a part, or all, of their IT function, relying on a Managed Service Provider. This model can be vital to the success of organisations, especially SMEs, which may not have the in-house resources to effectively handle all aspects of IT.
However, it’s important to find an IT support company that is right for your business. Although it can be a daunting task, a good MSP should make the process simple as they become your trusted IT partner.
At Euro Systems, we have over a decade of experience as an established MSP in Scotland, with offices in Glasgow, Edinburgh, Aberdeen, and other key locations around the UK. We focus on listening to our customers’ needs, so that we can tailor our Service Level Agreement and IT services to suit specific business requirements.
A Managed Service Provider (MSP) is a company that provides remote management of a customer’s IT systems and/or infrastructure, usually under a subscription or Service Level Agreement (SLA) model.
Also known as Managed IT service provider and Cloud service provider, MSPs have become very common since the 1990s with the rise in application service providers (ASPs) offering hosting services.
While initially MSPs focused on remote management and monitoring (RMM) of networks and servers, they have evolved and expanded their range of IT services offered to businesses, to cover most of their technology needs.
Businesses IT support is frequently in the hands of an Managed Service Provider for IT Support in Scotland, as the provider allows companies to offload all or most aspects of IT to a team of specialists.
Managed IT Service providers are highly valued because they take the responsibility of monitoring and maintaining IT systems, so that businesses can operate more efficiently and without disruption.
An MSP often provides services under a Service Level Agreement (SLA), which works as a contractual agreement between the IT provider and the customer. The SLA defines the performance and quality metrics to deliver the services and govern the relationship.
The problem with this model is that it’s not always easy to customise, and many businesses find that a one-size-fits-all approach is not right for them.
This is why we like to start by listening to your needs. We will usually suggest a no-obligation consultation with you, to learn about your business, and talk about your specific needs.
Business priorities and requirements are essential to find the right solutions and appropriate level of support.
When onboarding customers, we like to discuss with them their existing setup, including IT systems and infrastructure.
In order to suggest enhancements to your IT, we must understand your business processes and applications. We can then better assess your current setup and provide relevant advice.
You may want to upgrade a specific part of your IT, or maybe you’re looking for recommendations for safer remote working.
We work closely with all our customers to get to know you and your business, understand your priorities, and discuss solutions based on your needs and in line with your budget.
We are different from our competitors because we are able to tailor our services based on your business objectives.
We discuss your budget to make sure any solutions recommended are in line with your expectations, and we combine our expertise to suggest a way forward.
Initial recommendations might range from making the most of your current setup and IT systems, to different upgrades for enhanced IT security and productivity, or an accelerated plan for bringing your business up to speed with technology for best performance.
After discussing your requirements and recommendations, you receive a quote detailing your proposal and costs.
Straight talking and flexible thinking are some of our core values. We make sure that you fully understand our proposal and why it’s appropriate for your business.
We welcome every customer with the attention they deserve. A dedicated Account Manager is appointed to look after you, making it easy to have a single point of contact, and giving you the confidence that you need from your trusted IT partner.
Our support team will be on hand to assist you at any time if you need technical assistance.
Once you join us, you can sit and relax, knowing that your IT is in the best hands.
We take care of your IT, so that you can focus on your business.
It can be complicated to navigate the marketplace, searching amongst many IT providers you may have not ever heard of, and evaluating their different approach to IT management. Here’s a few questions to ask.
IT support can be handled remotely in most cases, but on occasion, on-site support may be required. Additionally, if you plan to move premises or expand to other locations, you need to make sure your IT provider can help. So, it’s important to know what geographical areas are covered by your MSP. At Euro Systems, we offer IT support for Glasgow from our head office, but our teams are spread around our UK offices, which is why we are suitable IT partner for businesses Edinburgh, Aberdeen, Newcastle, and many other UK locations.
There may be different levels of support offered, and a good IT company will always be transparent about what is covered in the contract, and what is not supported. Find out whether there are limitations, such as support tickets per month, or extra charges for certain services. You may want to ask for examples of services that would be billed separately. Make sure you are clear on what the contract will support, before being tied into an inconvenient agreement.
Every company has different processes, and so, response times can vary greatly. A reliable IT provider will be able to tell you how long it takes them to respond, and how fast they typically resolve technical issues. Make sure the answers you are given are backed up with metrics and facts.
A reliable IT service provider will offer a comprehensive SLA and monitor your network 24 hours a day to react on any issues, before they cause technical disruption or downtime that can affect your business and staff’s performance.
A single point of contact at your IT company can be helpful to build a long-term relationship. Having a dedicated account manager means there will be someone looking after you, knowing your business, and ensuring IT services align with your objectives.
Some IT companies offer a repair service only – is this what you’re looking for? Because you will be putting a business-critical function, such as IT, in the hands of a third party, you want to make sure they really are a team of experts who can offer guidance and knowledge. Find out about the experience of the IT provider; the industry sectors they have worked might be an indicator on whether they are a good fit for your company. Ask the provider whether they provide IT consultancy and advice, and not just break-fix support.
Get in touch and a member of our team will get back to you as soon as possible:
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