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What is Hosted Telephony

27 July 2021

We hear a lot lately about Hosted Voice and Hosted Telephony but many people are not 100% sure what this is.  Here’s a quick explanation of what Hosted Telephony really is:

Delivery over the internet

Hosted Telephony is the next generation business telecoms phone system; it is delivered over the Internet, and it sits in a network data centre (the cloud) rather than using hardware at a company’s premises.

Support for fixed and mobile phones

As a complete communications service, hosted telephony provides a range of both fixed and mobile phone capabilities through a web-portal.

Online user and call management

The system is managed by users via a web interface or mobile app with a dashboard, for more personalised settings and convenient access to information, including call history, voicemail and recorded calls.

Location is not an issue

Telephones can be provisioned virtually anywhere and can be delivered as either a managed service or to work in conjunction with your in-house IT resource.

Because it’s online it’s always improving

Since the telecoms system is in the cloud, it’s always being developed and up to date without the capital investment typically required of an on-premise system.

Business Telecoms – Why host your PBX?​

  • Built-in disaster recovery as standard ​
  • Enables flexible and remote working​
  • Desktop and mobile friendly​
  • Save money – No PBX maintenance costs ​
  • Free upgrades and new features​
  • Implement changes from anywhere ​
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