We hear a lot lately about Hosted Voice and Hosted Telephony but many people are not 100% sure what this is. Here’s a quick explanation of what Hosted Telephony really is:
Hosted Telephony is the next generation business telecoms phone system; it is delivered over the Internet, and it sits in a network data centre (the cloud) rather than using hardware at a company’s premises.
As a complete communications service, hosted telephony provides a range of both fixed and mobile phone capabilities through a web-portal.
The system is managed by users via a web interface or mobile app with a dashboard, for more personalised settings and convenient access to information, including call history, voicemail and recorded calls.
Telephones can be provisioned virtually anywhere and can be delivered as either a managed service or to work in conjunction with your in-house IT resource.
Since the telecoms system is in the cloud, it’s always being developed and up to date without the capital investment typically required of an on-premise system.
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