West Mains Joinery Ltd (Trading as CSJ)
Supporting a fast-moving business through relocation, system upgrades, and a confident switch in IT provider.
Supporting a fast-moving business through relocation, system upgrades, and a confident switch in IT provider.
West Mains Joinery Ltd (Trading as CSJ)
West Mains Joinery Limited is a family-run home improvements business based in East Lothian. With over 20 years of experience, they’ve delivered more than 15,000 bespoke installations of windows, doors, and conservatories across central Scotland.
West Mains Joinery had to relocate offices on very short notice. Their existing IT setup was outdated, with ageing desktop PCs, limited connectivity via a 4G SIM, and business-critical systems hosted on a failing desktop.
Although they had an IT support partner in place, the service was reactive and lacked strategic input. They were hesitant to switch providers, especially during a move due to concerns around business disruption and the risk to their custom-built CRM and Job Management System.
In addition, staff couldn’t access key systems outside the office, which created delays, increased admin, and affected productivity. The move also caused them to temporarily lose access to their advertised phone number, adding to the disruption.
West Mains Joinery had to relocate offices on very short notice. Their existing IT setup was outdated, with ageing desktop PCs, limited connectivity via a 4G SIM, and business-critical systems hosted on a failing desktop.
Although they had an IT support partner in place, the service was reactive and lacked strategic input. They were hesitant to switch providers, especially during a move due to concerns around business disruption and the risk to their custom-built CRM and Job Management System.
In addition, staff couldn’t access key systems outside the office, which created delays, increased admin, and affected productivity. The move also caused them to temporarily lose access to their advertised phone number, adding to the disruption.
Euro Systems began with a detailed consultation and site visit to understand the business’s needs and challenges. We presented a clear, staged plan to stabilise their IT and modernise their setup, reassuring the team that switching providers wouldn’t mean losing critical data or downtime.
We migrated their CRM and Job Management System to a secure, cloud-hosted server with added security via Conditional Access Policies and Multi-factor Authentication. All desktop PCs were replaced under our Equipment-as-a-Service (EaaS) model, and we deployed a new cloud-hosted phone system to restore communication.
We also enabled secure remote access for senior staff, streamlined Microsoft 365 licensing to reduce costs, and installed a cloud-managed firewall and wireless solution to improve network performance.
With no internet connection at the new site, Euro Systems quickly set up a temporary 4G solution to get West Mains Joinery back online. From there, we managed the migration of systems, configured all new devices, and ensured the team could resume work with minimal disruption.
We worked closely with West Mains Joinery throughout, maintaining clear communication and delivering everything on a fast turnaround so they could stay operational.
West Mains Joinery now operates with a secure, modern IT environment that supports both office-based and remote working. Their key systems are more accessible and reliable, internal communication is smoother, and admin overhead has been significantly reduced.
The move to Euro Systems not only resolved their immediate issues but gave them long-term confidence in their IT setup. We continue to support West Mains Joinery as their trusted IT partner, providing ongoing support and helping plan for future growth.
“We contacted Euro Systems IT regarding changing our IT company. We had several issues and minimal understanding of how to solve them. David visited us and discussed our requirements, providing options that might suit us. After further discussions, a solution was delivered by David. We were changing premises, which complicated our situation. However, Euro Systems IT constantly updated us and provided solutions on several occasions that kept us working. We were supplied with a whole new system, including several new computers. The logistics required were handled superbly and without interruption to our working day. To say that the Euro Systems IT team went above and beyond to provide what we required efficiently and speedily is an understatement. David and his team informed us of every development and upgrade quickly and in a way we could relate to, without the usual technical gibberish. We would say to anyone needing support and advice to contact Euro Systems IT as a matter of course. Friendly, informative, and most importantly, they listen and communicate with the customer. A pleasure to deal with, thanks.”
William Ferguson
West Mains Joinery Limited
Get in touch and a member of our team will get back to you as soon as possible:
"*" indicates required fields
