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What is VoIP?

VoIP stands for Voice over Internet Protocol, and it is fast becoming the most common way for smart businesses to enhance communications internally and deliver feature rich hosted telephony systems that benefit user experience for a fraction of the cost of PTSN and ISDN telephone systems. We have been providing hosted VoIP for businesses in Glasgow for years and we believe that the benefits speak for themselves.

What is cloud VoIP?

This is Voice over Internet Protocol provided from the cloud. Using offsite cloud storage this solution can improve flexibility and reduce costs. We have been providing cloud hosted VoIP telephony for businesses in Glasgow for years. Here are some of the benefits:

IT-Services

Benefits of VoIP phone systems

  • Unified Communications
  • Flexible & Mobile
  • Productivity & Collaboration
  • Call Queuing
  • Cost-effective
  • Conference calls
  • Call recording
  • User Friendly

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Unify Communications Within and Between Businesses

Our Hosted IP for business provides a unified communications system to simplify how your employees communicate internally and between offices, as well as providing a hosted voice solution that integrates with many applications already being used for productivity and efficiency.

As our IP Telephony is a hosted cloud-based service, any cloud application will integrate seamlessly. Slack, Basecamp, Campfire, Cisco WebEx… whatever technology applications your employees use, our IP telephony solution will let your staff get more out of the technology they use every day through increased file collaboration in tandem with real-time video conferencing.

Furthermore, Hosted Voice from Euro Systems is not restricted to IP phones at desks. It includes web-based applications, cloud-based apps, and smartphone apps. If it works over the internet, it will work with Hosted from Euro Systems.

Hosted-Voip

Hosted Telephony Glasgow

Telephony that scales with your business

With our telephony solution, you only pay for the services you need and the number of users you need. Every employee/user has their own dedicated direct dial to use for all communications, local, national, and international. Calls can be made by company smartphones, office IP phone systems, desktops, and laptops. Any device with internet connectivity can be connected to our hosted voice service.
All our hosted voice packages scales with growing businesses easily, and should you need to downsize, you will have your own resolute account manager on-hand to make customisations as you need them.

No matter your volume, we have the hardware, the systems, and the expertise to deliver reliable hosted voice solutions to Glasgow businesses of all sizes.

Add or remove VoIP numbers when you want.

Customised configurations to suit your business requirements.

Technical support is always a phone call away.

With Euro Systems, our hosted voice service is optimised for traffic.

IT-Infrastructure-Services

Why choose a hosted cloud telephony solution for your business?

Two-thirds of businesses switch to Cloud phone systems or Hosted IP telephony to increase features such as flexible working and Disaster Recovery.

It can provide many additional calls managing features far more cost-effective than traditional office phone systems, which can eliminate costly additional charges and increase productivity. For example, call recording is often a costly optional extra in standard systems but is far better value when incorporated with a hosted system.

Cloud-based phone systems provide an integrated and easy to manage unified phone system, which is particularly beneficial for a geographically dispersed workforce. Users can remotely access the system from their mobile device; this can be done easily through mobile apps from anywhere with an internet connection.

Because you can use Euro Systems connectivity in conjunction with IP telephony, it is the perfect blend, as our systems are optimised for traffic. We understand hosted telephony and how to integrate this into your existing technology.

Customisable IP Solutions for Glasgow Businesses

As standard, you can expect all the traditional call management features of traditional business telephony services such as mute, speed dial, redial, three-way calling, any number of extensions and extension dials with the traditional busy lamp field still available on IP phone systems and with call forwarding integrated.

Some popular add-on options available

On-hold announcements

VoIP for business isn’t restricted to your offices. Calls can be redirected to any extension on the network, or to an external number, making it possible to route calls to mobiles, alternative landlines or the SoftPhone Client when staff are working from home.

Automated IVR

Greet callers with an automated personal attendant, freeing your admin staff up do more admin work instead of directing calls. With an automated personal attendant, callers can be greeted with smart technology that thanks for them calling and walks them through the next steps. “Dial 1 to speak to customer services, 2 for technical support, 3 for sales assistance”.

Automated Call Forwarding Both Internal & External

VoIP for business isn’t restricted to your offices. Calls can be redirected to any extension on the network, or to an external number, making it possible to route calls to mobiles, alternative landlines or the SoftPhone Client when staff are working from home.

Multimedia Conference Calls

Multiple users can participate in group discussions using high definition video and audio with secure file sharing options allowing for more productive and collaborative meetings either internally or with exterior networks.

Automatic Call Distribution

For businesses experiencing a large number of inbound calls, ACD systems will redirect your callers to the first available member of staff within the department the caller is routed too. This can be configured for each department within your organisation.

Voicemail to email

Need a faster way to get through voicemails? VoIP business solutions are available to convert voicemails into .wav (WAVE) files that are forwarded as an email to any user’s email address.

Call recording with integrated data storage solutions

Monitoring and recording calls are an integral part of quality control for call centres and many other businesses. The cost of recording calls is dramatically reduced with VoIP services. An additional perk with Euro Systems is we can provide GDPR compliant cloud back up storage solutions too.

Euro Systems Help Unify Communications Within and Between Businesses

Our Hosted IP for business provides a unified communications system to simplify how your employees communicate internally and between offices, as well as providing a hosted voice solution that integrates with many applications already being used for productivity and efficiency.

As our IP Telephony is a hosted cloud-based service, any cloud application will integrate seamlessly. Slack, Basecamp, Campfire, Cisco WebEx… whatever technology applications your employees use, our IP telephony solution will let your staff get more out of the technology they use every day through increased file collaboration in tandem with real-time video conferencing.

Furthermore, Hosted Voice from Euro Systems is not restricted to IP phones at desks. It includes web-based applications, cloud-based apps, and smartphone apps. If it works over the internet, it will work with Hosted from Euro Systems.

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