Business VoIP stands for Voice over Internet Protocol, and it’s fast-becoming the most common way for smart businesses to enhance communications internally and deliver feature rich hosted telephony systems that benefit user experience for a fraction of the cost of PTSN and ISDN telephone systems.
Using your business broadband connection, you can experience the benefits of reliable, scalable and user-enhancing hosted IP telephony systems for business with a super low cost of entry.
Telephones can be provisioned virtually anywhere, and can be delivered as either a managed service or to work in conjunction with your in-house IT resource.
Euro Systems clients also benefit from some of the most competitive international call rates available, leading to even further cost savings.
Business Hosted IP features
- Unified Communications
- Flexible and mobile
- Productivity and collaboration
- Call Queuing
- Colleague Presence Information
- Disaster Recovery Friendly
Why Choose Hosted Telephony?
Two-thirds of businesses switch to IP telephony in order to increase features such as flexible working and Disaster Recovery. It can provide many additional call handling features far more cost-effective than traditional phone systems, which can eliminate costly additional charges and increase productivity. For example, call recording is often a costly optional extra in standard phone systems, but is far better value when incorporated with a hosted system.
Hosted telephony provides an integrated and easy to manage unified phone system, which is particularly beneficial for a geographically dispersed workforce. Users can remotely access the system from their mobile device; this can be done easily through mobile apps from anywhere with an internet connection.
Using Euro Systems connectivity in conjunction with IP telephony is the perfect blend, as our systems are optimised for traffic. We understand hosted telephony and how to integrate this into your existing technology.
IP Solutions tailored to your business
As standard, you can expect all the traditional call management features of traditional business telephony services such as mute, speed dial, redial, three-way calling, any number of extensions and extension dials with the traditional busy lamp field still available on IP phone systems and with call forwarding integrated.
Some Popular Add-On Options Available
- On-hold announcements
For businesses receiving regular inbound inbound calls, on-hold announcements can be integrated to alert customers of special deals, other ways to reach your business such as social media handles or live chat.
- Automated IVR
Greet callers with an automated personal attendant, freeing your admin staff up do more admin work instead of directing calls. With an automated personal attendant, callers can be greeted with smart technology that thanks for them calling and walks them through the next steps. “Dial 1 to speak to customer services, 2 for technical support, 3 for sales assistance”.
- Automated call forwarding both internal and external
VoIP for business isn’t restricted to your offices. Calls can be redirected to any extension on the network, or to an external number, making it possible to route calls to mobiles, alternative landlines or the SoftPhone Client when staff are working from home.
- Multimedia conference calls
Multiple users can participate in group discussions using high definition video and audio with secure file sharing options allowing for more productive and collaborative meetings either internally or with exterior networks.
- Automatic Call Distribution
For businesses experiencing a large number of inbound calls, ACD systems will redirect your callers to the first available member of staff within the department the caller is routed too. This can be configured for each department within your organisation.
- Voicemail to Email
Need a faster way to get through voicemails? VoIP business solutions are available to convert voicemails into .wav (WAVE) files that are forwarded as an email to any user’s email address.
- Call Recording with integrated data storage solutions
Monitoring and recording calls are an integral part of quality control for call centres and many other businesses. The cost of recording calls is dramatically reduced with VoIP services. An additional perk with Euro Systems is we can provide GDPR compliant cloud back up storage solutions too.
Euro Systems Help Unify Communications Within and Between Businesses
Our Hosted IP for business provides a unified communications system to simplify how your employees communicate internally and between offices, as well as providing a hosted voice solution that integrates with many applications already being used for productivity and efficiency. As our IP Telephony is a hosted cloud-based service, any cloud application will integrate seamlessly. Slack, Basecamp, Campfire, Cisco WebEx… whatever technology applications your employees use, our IP telephony solution will let your staff get more out of the technology they use everyday through increased file collaboration in tandem with real-time video conferencing.
Furthermore, Hosted Voice from Euro Systems isn’t restricted to IP phones at desks. It includes web-based applications, cloud-based apps and smartphone apps. If it works over the internet, it’ll work with Hosted from Euro Systems.
Hosted Telephony to scale with your business
With our hosted telephony solution, you only pay for the services you need and the number of users you need. Every employee/user has their own dedicated direct dial to use for all communications, local, national and international. Calls can be made by company smartphones, office IP phone systems, desktops and laptops. Any device with internet connectivity can be connected to our hosted voice service.
All our hosted voice packages scales with growing businesses easily, and should you need to downsize, you’ll have your own dedicated account manager on-hand to make customisations as you need them.
- Add or remove VoIP numbers when you want
- Add or remove services when you want
- Customised configurations to suit your business requirements
- Technical support is always a phone call away
With Euro Systems, our hosted voice service is optimised for traffic. No matter your volume, we have the hardware, the systems, and the expertise to deliver reliable hosted voice solutions to Glasgow businesses of all sizes.